United Airlines Offers Full Fare Refunds to Passengers on Flight 3411

United Airlines issuing refunds

United Airlines has announced that all passengers on Flight 3411 will receive refunds for their tickets.

The news comes just days after a man was dragged off the plane by officers at O’Hare International Airport in an incident captured in now-viral video.

“All customers on flight 3411 on Sunday, April 9 are being compensated for the cost of their tickets,” the company said in a statement Wednesday.

 

United Airlines News

Video showed a passenger getting dragged off the full United Express flight by airport police, prompting outrage on social media nationwide.

The head of United’s parent company said at the time the airline was reaching out to the man to “resolve this situation.” Hours later on Monday, his tone turned defensive. He described the man as “disruptive and belligerent.” Full story here

All four of the largest airlines — American, Delta, Southwest and United — have contracts of carriage with similar provisions that allow for denial of boarding to passengers:

  • who are barefoot or not properly clothed
  • who have or cause a malodorous condition
  • who appear to be intoxicated or under the influence of drugs to the degree that they could endanger other passengers or crew members.
  • who are unable to sit in a single seat with the seat belt properly secured or are unable to put down armrests between seats for an entire flight.

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